available for purchase as a paperback & an ebook from Energize, Inc.
Published January 2014.
About Jayne Cravens
| Jayne Cravens is an
international consultant, researcher and trainer.
Her work is focused on communications
(her first love), volunteer
involvement / community engagement, and management for
nonprofits, NGOs, and government initiatives. She has more than
a decade of international
experience, including extensive experience regarding community
and institutional development. She is passionate about the
importance of mission-based organizations - nonprofits,
non-governmental organizations, UN agencies and others - in
ensuring a healthy, peaceful, happy planet with equal rights and
opportunities for all people.
Jayne is a pioneer regarding the research, promotion and practice of virtual volunteering, including virtual team work, online mentoring, microvolunteering and crowdsourcing. Jayne became active online in 1993, and she created one of the first web sites focused on helping to build the capacity of nonprofits to use the Internet. For this expertise, she has been interviewed for and quoted in articles in The New York Times, The Wall Street Journal and the Associated Press, as well as for reports by CNN, Deutsche Well, the BBC, and various local radio stations, TV stations and blogs. Resources from her web site, coyotecommunications.com, are frequently cited in reports and articles by a variety of organizations, online and in-print.
Jayne is a veteran manager of various local and international initiatives. She has worked extensively with multicultural audiences, corporate audiences, United Nations agencies, national and international agencies, international aid workers, low-income communities, and those who are traditionally socially-excluded, both in communications and facilitation capacities. In all of her community and institutional development work, she has a demonstrated commitment to women's issues and mainstreaming gender considerations.
She also tracks practices to prevent
folklore, rumors (or rumours), and myths from derailing
humanitarian aid and development initiatives, and
blogs frequently regarding how to build trust online and
counter online criticisms, as well as the online
communications fundamentals for nonprofits, government
programs, schools and other mission-based programs.
Her CV, which fully details her professional experience and skills, and her references, are available upon request. You can also read about her core professional competencies and her capacity-building work specifically.
Read "What's Interesting To Me These Days", a list of her current professional priorities -- issues that she's actively researching, reading and writing about.
Jayne received her BA in Journalism from Western Kentucky University and her MSc in Development Management from Open University (U.K.). A native of Kentucky, she lived in the USA until February 2001, when she moved to Germany, where she stayed through April 2009, except for six months in 2007, when she lived in Afghanistan. She also spend two months working for the UN in Ukraine. She has traveled to more than 35 countries, many of them by motorcycle.
Jayne is currently based in the USA, near Portland, Oregon (West Coast of USA/Pacific time zone), living with with her virtual volunteering but-not-at-all-virtual husband, Stefan, and their beloved Mexican street dog, Lucinda.
If you need a bio for Jayne, please see this page with various biographies you can feel free to use.
Jayne is almost always willing to travel.
She is available for:
You can view her public calendar to see her availability.
Consultant & Researcher
Jayne has supported numerous organizations as an independent consultant regarding communications (her first love), including strategy-development and writing and editing, and through community/volunteer involvement, staff capacity-building, organizational management and fund-raising.
After many years of research, she is finished The Last Virtual Volunteering Guidebook, co-written with Susan Ellis and published in 2014 by Energize Inc.
On an ongoing basis, she researches and authors materials regarding how rumor and myth can derail development or relief efforts, and ways to address such.
She authored, and continually updates, Basic Fund-Raising for Small NGOs in the Developing World, co-written in 2006 with various online volunteers with the Aid Workers Network, and then updated by her at least once a year.
Additional paid and pro bono assignments:
Development Programme (UNDP)
National Area-Based Development Programme (NABDP)
From March 1 through most of August 2007, Jayne was in Kabul, Afghanistan to serve as Communication and Reporting Advisor for the National Area-Based Development Programme (NABDP), a program administered by UNDP that supports the Ministry of Rural Rehabilitation and Development (MRRD) in Afghanistan. "I was happy to return to my former employer, UNDP, but I was ecstatic to have the opportunity to work in a country in which I have been interested since the 1990s." Among her many communications responsibilities was updating the MRRD/NABDP web site and creating an NABDP Flickr account, with most photos provided by various ministry staff members. She also developed a presentation/training for staff on taking photos.
Nations Volunteers Programme (UNV)/
United Nations Development Programme (UNDP)
From February 2001 - February 2004, Jayne was the Online Volunteering Specialist at UNV, part of UNDP, in Bonn, Germany, helping to build the capacity of staff and UN Volunteers to involve online volunteers, revamping and directing the UNV-managed Online Volunteering service (formerly at NetAid; here is what the site looked like when I directed the service), and assisting UNV in using the Internet to effectively manage onsite UN Volunteers and to build community among former UN volunteers. She was also part of UNITeS, the United Nations Information Technology Service, an initiative of UN Secretary General Kofi Annan that promotes volunteerism as fundamental to information and communications technologies for development (ICT4D). Contributions to UNITeS she is especially proud of: creating and maintaining the UNITeS Knowledge Base, including the publications Handheld computer technologies in community service/volunteering/advocacy and Volunteers: Essential to ICT projects in developing countries, as well as coordinating the profiling of all UN Volunteers engaged in ICT4D activities. Jayne advised UNV regarding volunteer management issues and volunteer center development in developing countries, and was responsible for the content and volunteer coordination for UNV's first-ever online events, including a live web cast featuring Tim Burners Lee.
From December 1996 - January 2001, Jayne directed the internationally-recognized Virtual Volunteering Project, which encouraged and assisted agencies in the development and success of volunteer opportunities that can be completed via home or work computers and the Internet, and helped agencies use the Internet to manage all volunteers and connect with volunteer management resources. This included creating the most comprehensive information available, on or offline, regarding online mentoring programs and best practices, and engaging in the first ever research regarding online volunteering.
Community Engagement and Volunteerism Resources
for Texas K-12 Schools
Part of the Texas Education Network (TENET), this web portal is for school administrators, teachers, parent/family volunteers, and others who coordinate volunteer and community partnership activities between schools and other organizations, including businesses. It has become a nationally-recognized web site. To view the site, cut and paste
http://www.serviceleader.org/old/schools/ into archive.org.
for Community Engagement and Education Program (ACEE)
VISTA School Volunteer Management Handbook
A resource guide for VISTAs in charge of managing school-based volunteers for Sanchez Elementary School in Austin, Texas through the ACEE program in 1998, and a good model for managing school-based volunteers anywhere. AmeriCorps/VISTA is part of the Corporation of National and Community Service.
This web portal is for educators and others to learn about and use music-in-schools resources, and to learn how music-in-schools programs have a positive effect on academics, including math and science. Includes curriculum resources, and a list of groups and associations that support music-in-schools programs, particularly those that support music being used in the classroom to teach other academic subjects. Originally developed for the Texas Education Network (TENET dropped these resources in 2001 because of a change in its education resource priorities. I would like these resources to find a home at an education-focused or arts-focused nonprofit. If you represent such and are interested in taking over hosting these resources and continuing to update them, please contact me).
Learning to Teach the Texas Essential Knowledge and Skills
Included a section mapping "Science and Math School-to-Careers Resources for Texas K-12 Educators." Contact the Charles A. Dana Center for more information.
|Jayne is a frequent speaker at a variety of local, regional, national & international conferences, both in-person and online. She has also contributed frequently to graduate-level university classes regarding using the Internet to support volunteers and for greater community involvement and outreach. Her university work includes being a guest speaker for SOCW 6355: Advanced Use of Information Technology in Human Services and SOCW 6371: Community and Administrative Practice at the University of Texas at Arlington School of Social Work, Feb. 2007, and Feb. & Nov. 2008; a graduate class at the Lyndon B. Johnson School of Public Policy at the University of Texas at Austin in 2004; and a graduate class studying Volunteer Program Planning and Evaluation at the University of North Texas, 2001, 2002 and 2004. She can develop university-level curriculum relating to her areas of expertise and deliver such online or onsite, and is currently developing a graduate-level university course for using the Internet to support volunteers, and to involve and build community.|
"Online Mentoring: Programs and Suggested Practices as of February 2001", in Technology-Assisted Delivery of School Based Mental Health Services: Defining School Social Work for the 21st Century, which was co-published simultaneously as the Journal of Technology in Human Services, Volume 21, Numbers 1/2 2003, by The Haworth Press
"Challenges of International Online Volunteering: Re-Learning Words, Transcending Boundaries", September 2004, in The Journal of Volunteer Administration, Volume 22, Number 3, published by the Association for Volunteer Administration (AVA).
"Factors for Success in Involving Online Volunteers," presented at "Volunteering Research: Frontiers and Horizons," November 2005, a conference by the Institute for Volunteering Research, in Birmingham, England, and published in The International Journal of Volunteer Administration (IJOVA).
pending publication: "More Than Performers: Factors for Success in Theater-for-Development Initiatives," an investigation completed in October 2005 of the elements needed for an organization to successfully use live, in-person performance as a tool for development, excluding performer training and theater techniques (also known as theater-for-development). Relevant theories of development management informed the investigation, with a specific focus on institutional development, inter-organizational collaboration, and trust-building.
Merrill Associates Topic of the Month for December, 2004: "Learning From The 'Not-So-Nice' Volunteers"
November 2010, Jayne received a VERA (Volunteer
Excellence Recognition Award) from Business
Council for Peace (BPEACE), a USA-based
nonprofit that recruits business professionals to
help entrepreneurs in countries emerging from war,
like Rwanda and Afghanistan, to create and expand
businesses and employment (particularly for women).
"We annually search amongst our hard working
member/volunteers to identify those, among so many,
who deserve a particular call-out and
recognition..." She won the "Purple Heart VERA", for
helping to support a gentleman in Afghanistan who
wants to start a cleaning business. Jayne "bravely
delivered detailed technical advice... and urged him
to stretch to meet his goals of starting a
commercial cleaning business." Unfortunately, he
ultimately dropped out of the program. "And that has
to hurt." Yeah, it did a little, but Jayne then
turned her energies to helping the other BPEACE
advocates with their entrepreneurs and doing some
other volunteering with BPEACE -- all of it online.
In March 2003, Jayne, still officially a resident of Austin, Texas, was a co-winner of the Dewey Winburne Community Service Award, presented at a special ceremony in Austin, Texas, at the conclusion of the Texas Interactive Media (TIM) Awards Ceremony. Dewey Winburne served as one of the original co-founders of what is now known as the SXSW Interactive Festival (one of Jayne's favorite events), and the teaching of multimedia skills to teenagers, particularly teens of low-income and minority descent, was also a great passion in Dewey's life. The Award named in his honor "celebrates the vision that technology is society's most effective tool to level the playing field between the haves and the have nots." Jayne is beside herself at this recognition -- it is something all the more special because it came from the city she still considers her home.
|Jayne was named one of the Top 25 Women of the Web in 2001 by the San Francisco Women of the Web. She's still wondering when someone will send the "just kidding" e-mail.|
Jayne loves visiting or living in other countries and has visited, worked in or lived in more than 30 countries and more than 30 states in the USA. She is a believer in transire benefaciendo: to travel along while doing good, and in tourism as a sustainable tool for the development of communities all over the world. Her article "Doing Good On Vacation in a Developing Country," was the highest rated and most-popular volunteer-related article by far on the now-defunct Bluelist by Lonely Planet. The most popular page on her entire web site provides advice for those moving to Germany, and she also has a page of Advice for Women Aid Workers in Afghanistan, based on her own experience there. The travel section of her web site also provides Advice for Hotels, Hostels & Campgrounds in Transitional & Developing Countries: The Qualities of Great, Cheap Accommodations. The most-popular web page on her site for many years was Camping With Your Dog(s), which is still visited by thousands of people each month.
In October 2005, Jayne completed the requirements for a MSc in Development Management (how to start, manage and sustain human, community and institutional development initiatives) at Open University, with the submission of her final research project (which, shockingly enough was not on volunteerism but, rather, on theater as a tool for development). She received her diploma in December 2005. You can read about development topics of particular interest to her.
She received her B.A. in Journalism (with minors in both theater and history) from Western Kentucky University. In 2005, she passed the initial level exam in the Diplomas de Español como Lengua Extranjera (DELE) (certification for basic abilities in Spanish), and is currently studying for the next level. She completed the following classes that are part of the Professional Certificate for Nonprofit Management (in the first year it was offered), San José State University (California): Fund Raising, Board Governance & Leadership, Financial Management, Human Resources, and Strategic Planning & Needs Assessments. She has also been trained in planning and evaluation by Pacific Institute for Research & Evaluation (PIRE).
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