Classes, Workshops & Presentations by Jayne Cravens

Technology Tip Sheets By Coyote Communications

Classes, Workshops & Presentations
by Jayne Cravens

"Like" me on Facebook, subscribe to My Blog via RSS or subscribe to my email newsletter, Tech4Impact, for updates on my location and training / consulting availability. Also view my public calendar.

REQUESTS FOR ONLINE PARTICIPATION :
I am available for live/synchronous online events as my schedule allows, but I would prefer such to not occur earlier than 6 a.m. USA Pacific Coast time/10 a.m. USA East Coast Time and not later than 7 p.m. USA Pacific Coast time/10 p.m. USA East Coast Time. This online tool to help you know what meeting times look like for participants in different time zones can help you know what those times mean in your time zone.

I can also participate in asynchronous (not live) online events, such as teaching an online course or moderating or facilitating a bulletin board for a set period. Examples of these kind of presentations can be found here and below. Contact me for more information and my very reasonable speaking fees.

REQUESTS FOR ONSITE PARTICIPATION :
Acceptance of a request for an onsite presentation depends on my availability, reimbursement for all travel and housing costs, and payment for services. Please contact me for more information.

OWNERSHIP OF TRAINING MATERIALS :
I reserve copyright and ownership of all materials I develop for trainings, unless otherwise negotiated. Distribution by the sponsoring organization of training materials outside of my workshop/class must be agreed to by me, in writing, before such can occur.

COSTS :
The costs of trainings varies, depending on the length of the training, how much new material I am asked to develop or how much I need to customize an existing presentation, how much travel is involved, etc. Please contact me to discuss my rates for different workshops. Please contact me for more information. Note that I always require that all travel costs to be covered by the client.

I have conducted, or can conduct, classes, workshops and training sessions, prepared training materials, and mentor others on various topics, including:

various practices and trends in volunteerism, volunteer management and community engagement, including
- trends in volunteer engagement and volunteer management (and how to exploit these trends)
- inspiring and supporting all staff regarding the involvement of volunteers
- increasing the value of the coordinator / manager of volunteers role within an organization
- online volunteering
- recruiting volunteers, from specific demographics and in general
- screening and orienting volunteers online
- creating online communities and networks for volunteers
- risk management regarding online volunteers
- using real-time communications (video conferencing, online phone calls, chats and instant messaging), audio and video with volunteers
traditional and online communications, including:
- building press relations / pitching stories successfully
- writing for the press
- networking and outreach to build credibility and support for a program or organization
- basic public relations functions
- outreach to particular audiences
- strategic communications (systematic planning and utilization of a variety of information flows to deliver a message and build credibility or a brand)
- writing worthwhile, compelling, appropriate reports for partner organizations and donors
- crisis communications, how to address misinformation/misunderstandings, addressing online criticism, etc.
- taking photos in the developing world
- proposal writing
- outreach via the Internet
- online culture and communities
- evaluating online activities
- creating blogs and podcasts for nonprofit organizations, non-governmental organizations (NGOs), community groups, government agencies, etc.
strategic planning for organizations, projects or individual departments
partnership development / cultivation / relations business planning and monetizing services
how to research and approach corporations and businesses for partnerships, sponsorships, grants and participation in volunteering events
how to research and approach governments, universities, non-governmental organizations and other agencies for partnerships and collaborative action

I am also happy to make references to other consultants/trainers/experts who may be closer to your geographic location or have an expertise different from my own relating to volunteer involvement/community engagement, communications and nonprofit/NGO management. Please contact me regarding the specifics of your project for a reference.

Some of the organizations, universities and conferences that have invited my classes, workshops and training sessions include:

United Nations Development Programme

volunteer centers throughout Southern Australia

Greenpeace (Hamburg, Germany international office)

EducationUSA / U.S. Department of State

World Summit on the Information Society (WSIS)

Portland State University (Oregon)

University of Texas at Arlington School of Social Work

University of Texas LBJ School of Public Policy

Oregon Commission for Voluntary Action & Service

Points of Light Foundation (now the Points of Light Institute)

See the complete list of workshops, classes and other training activities below:

All day module of "Volunteerism and Volunteer Management" graduate course (PA592 CRN 82727), onsite at Portland State University. July 2011.
Live online Q & A regarding online volunteering and online tools for outreach with graduate students in SOCW 6355: Advanced Use of Information Technology in Human Services and SOCW 6371: Community and Administrative Practice at the University of Texas at Arlington School of Social Work. Feb. 2007, Feb. & Nov. 2008, March 2009, March 2010, Feb. 2011.
Live, interactive webinars (audio & slide show) for various organizations, via ReadyTalk or GoToMeeting, including: "Volunteer Management Software" for membership organizations of the National Community Tax Coalition, Sept. 2011; "Using Social Media to Recruit & Engage Volunteers", September 2011 for Rod Laird Organisation (the U.K.) and April 2011 for TechSoup, and "Involving Tech Volunteers", April 2009 for TechSoup. Also presented short live, online video presentations re: online volunteering for the Northern Volunteer Managers Forum (for volunteer managers in the Northern suburbs of Adelaide, Australia), May 2008, and for the Annual Congress for The Office for Volunteers in Adelaide, South Australia, May 2008. Webinars attended by anywhere from a dozen to a few hundred people each.
Created and presented an all-day intensive onsite workshop re: business planning, monetizing services, and donor/client relations for education advising centers throughout Eastern and Western Europe affiliated with EducationUSA, a global network supported by the U.S. Department of State, Budapest, Hungary, Jan. 2011. Also created a similar all-day workshop for and consulted with centers based throughout the Balkans re: strategic planning and demonstrating program credibility and transparency, in Belgrade, Serbia, Dec. 2009.
Created and presented a short onsite workshop on rapidly starting and growing volunteer engagement for Friends of Family Farmers, Molalla, Oregon. December 2010.
"Teaching Your Staff the Art of Delegation to Volunteers," an intensive training hosted by the Nonprofit Network Southwest Washington, Vancouver, Washington. October 2010.
"The Changing Landscape of Volunteering: Are You Ready?", presentation for the Qwest Pioneers Volunteer Network. Portland, Oregon. October 2010.
"Introduction to Using the Internet to Supporting and Involving Volunteers." Workshop for Northwest Oregon Volunteer Administrators Association (NOVAA), Portland, Oregon. July 15, 2010.
Volunteering Internationally, a workshop for the Portland Hostels. Portland, Oregon. June 2010.
Traveling in Eastern Europe, a workshop for the Portland Hostels, Portland, Oregon, October 2009, and the Burning Moto Man Adventure Motorcycle Rally, June 2010.
"New Rules: Volunteer Engagement; What's changing in involving and supporting volunteers," a workshop for the Nonprofit Network Southwest Washington, Vancouver, Washington. May 2010.
"Using the Internet to Support and Involve Volunteers (Virtual Volunteering)," a workshop for HandsOn/United Way of the Mid-Willamette Valley, Salem, Oregon. April 2010.
Leading an advanced onsite retreat for experienced volunteer managers in Australia, and trainings at volunteer centers throughout Southern Australia (Volunteering Tasmania, Northern Volunteering, Volunteering Western Australia, Volunteer South West, Albany & Regional Volunteer Service, Volunteering Victoria. March 2010
Onsite all-day presentation, "Volunteer Management 101," for AmeriCorps members, through the Oregon Commission for Voluntary Action & Service, Portland, Oregon, USA, Oct. 2009
Online three-hour training, "Online Networking and Volunteer Involvement," for Energize, Inc., as part of its "Everyone Ready" series. August 2009
Onsite presentation re: online volunteering, for the Center for Nonprofit Excellence, Louisville, Kentucky, USA, July 2009
30-minute Q & A via live video with students at the Global Business Education and Social Justice Institute, part of a special program at the School of Management and Business at St. Edward's University, Austin, Texas. March 2009
Akademie für Ehrenamtlichkeit Deutschland, Berlin, Germany. All-day, in-depth, onsite seminar re: online volunteering, followed by an informal one-hour talk with representatives of a German federal volunteering initiative and a member of the German parliament. Feb. 2009.
Greenpeace Skillshare, for volunteer managers from Greenpeace offices around the world. Presentation regarding online volunteering and risks in working with online activists. Hamburg, Germany. Oct. 2008
The Changing Face of Volunteering, presentation on Online Volunteering, for Henry Stewart Events, London, England. June 2008.
Presentation and consultation on online volunteering for Kölner Freiwilligen Agentur eV (Cologne volunteer center), Cologne, Germany, June 2008
Dynamic Communication conference, Grand Victoria Foundation, Chicago, Illinois. Presentation: "When Your Public Talks Back: Valuable Strategies and Tools for Two-Way Communication." May 2008

Institute for Advanced Volunteer Management (IAVM) by Community Service Volunteers (CSV). Blackpool, England. Nov. 2007
"ICT, Social Capital and Voluntary Action," a seminar in London, produced jointly by the Economic and Social Research Council (ESRC) and the UK National Council for Voluntary Organisation (NCVO). Oct. 5, 2006
UICC World Cancer Congress, regarding emerging trends and innovations in volunteer involvement, and "Online Communities As Mobilizers of Community Philanthropy and Volunteerism." July 10, 2006
Volunteering Research: Frontiers and Horizons, by the Institute for Volunteering Research, Birmingham, England. 28-29 Nov. 2005

Points of Light Foundation / Corporation for National Service Annual Conference in Washington, D.C. (2005), Minneapolis, Minnesota (2001), Orlando, Florida (2000), and the POL Annual Conference in New York City (1997)

Module regarding online volunteering as part of graduate classes at the Lyndon B. Johnson School of Public Policy at the University of Texas at Austin in 2004, and part of the class Volunteer Program Planning and Evaluation for the University of North Texas. 2001, 2002 and 2004
The 18th World Volunteer Conference by IAVE (International Association for Volunteer Effort) and organized by FCVS, (Federació Catalana de Voluntariat Social) Barcelona, Spain. 2004

Exhibit area at World Summit on the Information Society (WSIS), Geneva, Switzerland. 2003

United Nations Development Programme - Cairo, Egypt, 2003

Pro Bono Net, Feb. 2003, online and via phone. For participants in its www.lawhelp.org initiative

InterAction ICT Initiative presentation, via phone and online for D.C.-based office and participants across the U.S., Jan. 2003

NetAid, via phone and online, for NGO representatives from former CIS states, March 2003

Volunteers and Technology, and Gender and the Digital Divide, two online events (and ongoing discussions) for TechSoup, 2002 & 2003

Onsite workshop for UN Volunteers Program Officers serving in Arab states and former CIS states, Cairo, Egypt, May 2002
Community Technology Centers Network (CTCnet) annual conference, June 2002
Geneva, International Year of Volunteers, United Nations Volunteers, 2001
Live Web Event, with presenters in Germany, Jordan, Seattle and Geneva, for United Nations Volunteers, Oct. 2001 (also featured Tim Berners-Lee, who credited his creation of the Web to the contributions of online volunteers)

Conference on corporate volunteerism by Employees in the Community Network (EitCN), London, April 2001
Annual (Texas) Governor's Volunteer Leadership Conference (San Antonio 1997, Dallas 1999, Galveston 2000) and the Texas Commission on Volunteerism and Community Service

Nonprofits Online 1998 and 1999 Conferences in Denver, Colorado; Washington, D.C.; and Dallas, Texas

American Society of Directors of Volunteer Services (ASDVS) of the American Hospital Association, 1999 annual conference in Denver and Summer 2000 regional meeting in Pasadena

1999 Texas Community Network Creators' Conference

1997 and 1998 International Conferences on Volunteer Administration by the Association for Volunteer Administration (AVA)

The Texas Commission on Volunteerism and Community Service, in association with the United Way/Capitol Area Volunteer Center, Directors of Volunteers in Austin (DOVIA), and the Center for Volunteerism and Community Engagement at the University of Texas at Austin - August 1998

1996 American Chamber of Commerce Executives Conference (ACCE)

ChariTech - Sept. 1997 and 1999 (Austin, Texas)

Nonprofit Support Center (now called CompassPoint Nonprofit Services, in San Francisco, CA), 1995 and 1996 (it's worth noting that the 1995 presentation marked the first time I talked about online volunteering and using the Internet to work with volunteers)

Smart Valley, Inc. (Santa Clara, California), 1995 and 1996

Volunteer Exchange of Santa Clara County (California), 1996

San Jose Metropolitan Chamber of Commerce, 1995

Peninsula Area Information and Referral Service (PAAIRS - Palo Alto, California), 1996

American Indian Alliance of Santa Clara Valley (California), 1995

Arts Council of Santa Clara County (California), 1995

I enjoy teaching, and try to give my workshops, online or onsite, a lively, audience-oriented, non-"techie" feel. My goal in any training is to give participants tools that they can use immediately and that give them a base on which to further build and improve long after the workshop is over.

Read more about my capacity-building work

Read more about my core professional competencies

Read more about my credentials and expertise

Many of the tip sheets posted on this Web site were developed for or as a result of my various training and other capacity-building activities.

View my public calendar to see when I am booked and when I am available. If you are interested in my professional activities and travels, subscribe to my blog. Don't have an RSS reader to subscribe to blogs? Not sure what RSS is? Try this RSS tutorial.

If you would like me to speak at your conference or event, or you would like to know where I'll be in the coming months, please email me.

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Accolades to Coyote Communications

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Jayne Cravens & Coyote Communications, www.coyotecommunications.com

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