List Last Revised July 17, 2012


 
List of Volunteer Management Software
 
 

 
Attempts were made to contact each of the companies listed on this page, via email, on 25 November 2014. Not all attempts were successful.

I will publish version of this page before the end of 2014. Please follow me on Twitter or on Facebook to know when this page is updated.

Please note that I maintain this page entirely as a volunteer; no one pays me to do this. I get no money for maintaining this page. 


 

For this page, volunteer management software is defined as software that actually has "volunteer" somewhere in its official description (it does NOT have to be called "volunteer management" software, however). If the software package doesn't talk about volunteer tracking somewhere on its main page, I will NOT include it on this page.

Also, note that many organizations use software developed to track all kinds of constituents - funders, clients, customers, etc. - to track their volunteers. Therefore, this page could not be considered a comprehensive list of software that can be used to manage volunteer information.  

How to Choose Volunteer Management Software

Any software you use to track volunteers should allow you to do most of the following:

What's probably most important in choosing software to manage volunteer information is that it can track ALL of your volunteers - volunteers who take on defined roles for year (board members, a project leader, mentors, counselors, a volunteer web master, etc.), volunteers who help only at onsite events or one-time activities (help at a beach cleanup, usher at a performance, undertake microvolunteering, etc.), volunteers who engage primarily online (helping by assignment, or by project, rather than taking on a role), etc. You don't want to have to track some volunteers in the software and others in spreadsheets. That said, some organizations that involve thousands of volunteers in large-scale, multiple onsite microvolunteering / episodic volunteering activities -- beach cleanup, trail re-building, ivy-pull, etc. -- may want software that tracks only those thousands of "one-time", episodic volunteers, and to use something else for the volunteers who help in other ways.

If you have more than 50 active volunteers, then I think it's fundamental that the software you choose allows volunteers to update their information themselves, via the web. The money you spend in the short-term will save you huge amounts of staff time in the long-run.

A warning about software developed to track donors, that says volunteer management is included: if the company offers a demo, make sure there is substantial focus on volunteer management (if it's 95% focused on donor management, and volunteer management is talked about only for a minute or two, look for something else). A donor software management company that doesn't use the word "volunteer" in its software description doesn't not rank volunteer engagement very highly among a nonprofit's constituent management - that's a guarantee you won't be satisfied with its volunteer management functionality. 

Give up on the idea of finding software that will do everything you need it to do. You won't find it. Your best bet would be to design your own tool using something like FileMaker Pro or Drupal.

Below I've listed all of the volunteer management software geared towards nonprofit organizations or non-governmental organizations (NGOs) -- as opposed to corporate volunteering programs -- that I know about, or nonprofit-related software/community relationship management software that has substantial volunteer management functions -- that means it actually uses the word volunteer somewhere on its web site in describing the product, not just "constituents" or "supporters". If you say explicitly your software can be used to manage data about donors or clients, then it should also say volunteers. A company that doesn't use the word "volunteer" in its software description doesn't not rank volunteer engagement very highly among a nonprofit's constituent management.

Again, please note that while there are volunteer recruitment web sites that have some volunteer management components, I'm not including them in the list here unless they have most of the above minimum characteristics.

And, again, note that many organizations use software developed to track all kinds of constituents - funders, clients, customers, etc. - to track their volunteers. Therefore, this page could not be considered a comprehensive list of software that can be used to manage volunteer information.

I am NOT endorsing any of these software packages/platforms/products. It's up to YOU to further research and evaluate the individual products yourself. If you would like your company/software listed, email me the name of the company, the name of the software, the web address, if the software is focused on a specific area (like for health care or school settings), and your answers to fill in the chart below. If you do not use the word "volunteer" somewhere in the description of your platform, I will not list it (I will check your web site to confirm that word is there).

If you truly do not know which package to go with, then consider trying out a free package; see what it can do, and keep a spreadsheet on what you like and what you do not like about it. You will very quickly learn what you want in a more robust package that you might want to pay for down the road.

Why the questions marks in the chart below? Because I don't have the funding to spend the many months it would take to research and test each software package myself, but I'm happy to fill in the info if a company writes me and provides me with all the details (as a few have):

?? = means the company has not submitted appropriate information ("several hundreds" is not an acceptable answer for number of users, for instance)

* = feature not available with free version of the software

= some organizations have blogs, Facebook or other online profiles that allow for customer comments or questions; for the purposes of this question, however, this does not qualify as a dedicated users' forum

WAI = Web Accessibility Initiative, meaning people with disabilities or using assistive technology can use the software or web site

= access to different fields can be restricted to different users; for instance, access to fields regarding job performance could be restricted to just one or two users, volunteers could not see each other's information, etc.

NOTE: Sometimes, the answer "yes" to a question regarding what the software can do means the software could be configured to do this, but it may not already be designed for this functionality; in other words, the user would have to create this functionality himself or herself.

VENDORS: if you want to update your information, sending it in spreadsheet style would be appreciated. No narratives about your software, please - I don't want sales pitches. I ignore them. Just give info on the classifications below via email to me

List Last Revised July 17, 2012 

Software
Name
Initial
cost to purchase
Yearly subscription cost # of orgs using this year launched operating system needed (Widows? Mac OS X? Any?)
cloud software?
(data accessed via Internet)
Users can access info offline? If web-
based, is it WAI compliant?
online access for volunteers to input some of their own data? org can add & customize fields, the input screens & reports? online users forum for peer - to - peer support? can track volunteer hours / tasks by week? can track volunteer hours / tasks by month? can track volunteer hours / tasks by project? can track volunteer skills? can track volunteer availability & interests? exports data into other types of files (e.g. spreadsheets) more than one person can access product at once? scheduling / shift management
/ calendar?
different users / distinct access levels?
Andar Web-Based Volunteer Management, from Helix
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
CERVIS (Community Event Registration and Volunteer Management System)
$100
Starting @ $25 monthly
Under 1000
2007
any
Yes
No
??
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
??
CharityCounts.org
Free
Free
??
2011
??
Yes
??
??
??
??
??
??
??
??
??
??
Yes
Yes
??
??
CiviCore Volunteer Management
varies
varies
350+
2000
??
Yes
No
??
Yes
??
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
??
Common Ground for Volunteer Management (Convio / Blackbaud)
N/A
$2400
600+
2008
any
Yes
No
??
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
??
Count Me In (for sports league volunteers)
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
DonorPro, by TowerCare Technologies
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
ebase
free single-user download
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
eteambuilder
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
GiftMaker Pro Volunteer Module
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
GiftsFriends&Time, by OneWhoServes, Inc.
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
GiftWorks Volunteers, an optional feature of GiftWorks fundraising software, by Mission Research
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
Global Relief Network volunteer management system, from AidMatrix
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
Golden Futures Foundation 501(c)3 - For School Volunteer Programs
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
Hello Scheduling
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
ivolunteer
21 day free trial; costs  $25-$199
$79-$179
200
2006
any
Yes
No
Yes
Yes
Yes
No
No
No
No
No
No
Yes
No
??
??
Income Manager v.5.1, which has a volunteer management component
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
My Service Log, from Tronics Software LLC
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
OnCorps Reports, for AmeriCorps and VISTA reporting
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
Rotunda Software Ministry Pro, created originally for Catholic churches but "can be used for any religious denomination."
Starts at $225
Starts at $135/year
1300+
2000
MAC or Windows
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Rotunda Software Volunteer Scheduler Pro, created originally for Catholic churches but "can be used for any religious denomination."
starting at $20/mo
Starts at $240/year
200+
2008
MAC or Windows
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
ROVIR, the Retriever of Volunteer Information and Reporting
less than 100 volunteers - free; more than 100 volunteers $1000
none
100+
1996
Windows
No
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
??
Samaritan Technologies (eCoordinator)
varies
varies
??
1997
Microsoft (Windows & Explorer)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
??
Yes
Yes
Yes
Yes
Yes
Yes
??
School Volunteer
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
ShiftBoard
varies
starts at $19 a month
100+
2002
any
Yes
??
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
??
Son of Service (SOS)
free
free
??
2003
Any
Yes
Yes
??
No
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
??
Tapestry, by VisionLink
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
Tools for Organizations /Volunteer Matrix
none
$40 monthly or $480 yearly
50 +
2000
any
Yes
No
??
Yes
fields no; reports Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
??
The Registration System (TRS)
varies
varies
1000+
1999
all
yes
no
??
yes
yes
yes
yes
yes
??
yes
??
yes
yes
yes
??
Tuttidare.com
varies
??
??
??
??
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
??
V-Base, Developed by do-it and YouthNet UK (United Kingdom)
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
Volunteer Impact by Volunteer Squared/Volunteer2
From $395
starting at $100
1000+
2001
N/A
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
??
Virtual Volunteer / V.Soft from Raptor Technologies
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
VolCentre
free
free
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
Volgistics
varies (free trial)
varies
3,500+
2004
any
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
VolunteerMark
Free
$999
20+
2013
any
Yes
No
No
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
VolunteerMatters, by Closerware, LLC
Free 30 Day Trial, then subscription
Starts at $55 monthly
400+
2003
any
Yes
No
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
??
??
Volunteer Connect
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
Volunteer Event Management (VEM) from Volunteer Solutions
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
Volunteer Hub
varies (free trial)
Starts @ $29 monthly 
700+
1997
any
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Volunteer Management System (VMS) , a MS Access database by Wright Information Technology Solutions Free
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
Volunteer Organizer Pro , by PrimaSoft PC, Inc. $145
None
3
2010
Windows
No
Yes
No
No
Yes
No
Yes
Yes
??
??
??
??
??
??
??
Volunteer Rally (built on Drupal) Free
Free
?
2011
any
Yes
Yes
No, but can be adapted
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
??
Volunteer Spot free basic package; fee for extra reporting
Free Online Volunteer Scheduling; $35-$210 subscriptions
900
2008
all
Yes
No
Yes
Yes
Yes*
Yes
No
Yes*
Yes*
No
No
Yes
Yes*
??
??
Volunteer Reporter (formerly RSVP Reporter)
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
Volunteer Scheduler Pro
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
Volunteer Works (discontinued; replaced by Volgistics)
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
Voltrak (latest version from 2007; no longer supported)
Free
Free
??
??
Windows
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
VolunteerTown
free
free
??
2011
??
yes
no
no
yes
no
no
no
no
no
yes
yes
no
yes
no
??
VSys One by Bespoke
Varies
No
180
2006
Windows
No
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
??
When to Help
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
??
YourVolunteers
free up to 1000 volunteers
free up to 1000 volunteers
??
2004
any
Yes
No
??
Yes
Yes
No
Yes
Yes
No
No
Yes
Yes
Yes
Yes
??
Software
Name
Initial
cost to purchase
Yearly subscription cost # of orgs using this year launched operating system needed (Widows? Mac OS X? Any?)
cloud software?
(data accessed via Internet)
Users can access info offline? If web-
based, is it WAI compliant?
online access for volunteers to input some of their own data? org can add & customize fields, the input screens & reports? online users forum for peer - to - peer support? can track volunteer hours / tasks by week? can track volunteer hours / tasks by month? can track volunteer hours / tasks by project? can track volunteer skills? can track volunteer availability & interests? exports data into other types of files (e.g. spreadsheets) more than one person can access product at once? scheduling / shift management
/ calendar?
different users / distinct access levels?

?? = means the company has not submitted appropriate information ("several hundreds" is not an acceptable answer for number of users, for instance)

* = feature not available with free version of the software

= some organizations have blogs, Facebook or other online profiles that allow for customer comments or questions; for the purposes of this question, however, this does not qualify as a dedicated users' forum

WAI = Web Accessibility Initiative, meaning people with disabilities or using assistive technology can use the software or web site

= access to different fields can be restricted to different users; for instance, access to fields regarding job performance could be restricted to just one or two users, volunteers could not see each other's information, etc.

The information about each package comes from the software company or designer themselves; if you feel the information is incorrect, please contact me.

VENDORS: if you want to update your information, sending it in spreadsheet style or in HTML would be appreciated. No narratives or sales pitches about your software, please - just give info on the classifications below via email to me.

Other things to ask a software company before purchasing:

You will note that most volunteer management software does not have a user forum - a place where users can talk about how they are using the software, ask questions, share tips, etc. It's inexcusable for a company not to offer this. It is the simpliest thing in the world to set up -- just use GoogleGroups or YahooGroups to set up a private group that only current users can join and where all messages are screened before they are posted. If a company says they do not have time to do this, then they do not have time to provide quality customer support or to listen to your feedback.There are also software packages that can be adapted to manage volunteers (or anything else) in any way you want, such as:

The above list excludes all the specialized nonprofit software out there -- to manage animal shelters, to manage museums, to manage arts organizations, etc. -- that may include a way to track some volunteering activities.

There are also software programs that were developed to manage clients or donors, and were not developed to manage volunteers, but there are some organizations that use these programs to manage volunteers. It says a lot that they will say explicitly the word "donor" or "client", but not "volunteer." I'm listing some of these programs below, however, remember that the aforementioned software programs (the ones above in the chart) are specifically designed or explicitly designed to support volunteer management, where as these below are not - these companies do not consider volunteers on the same level of importance as donors or clients:

I frequently get asked: why don't you provide more information or opinions about each individual package? Please note that I receive no funding to maintain this page. I have the time a few times a year to try to find new packages out there; what I provide about them is what the companies have emailed to me to share.

July 11, 2012
Survey regarding volunteer management software - RESULTS

In March and April 2012, myself and Rob Jackson drafted and circulated a survey regarding software used to manage volunteer information. The purpose of the survey was to gather some basic data that might help organizations that involve volunteers to make better-informed decisions when choosing software, and to help software designers to understand the needs of those organizations. We also wanted to get a sense of what organizations were thinking about volunteer management software. We published the results of the survey here (in PDF). It includes an executive summary of our findings, as well as the complete responses to questions and our analysis of such. Rob and I did not have time to analyze all of the comments made in answer to some questions; for all questions, we listed the comments made, but we did not always offer any observations about such, or group the responses into categories. We welcome the efforts of other researchers to offer their own analysis of the data provided. You can make comments about the survey results on my blog.

Also see these database-related tip sheets:

Also see:


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